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Repair Control Associate II in Savannah, GA at Can-Tech Services

Date Posted: 5/23/2018

Job Snapshot

Job Description

Repair Control Associate II

Location: Savannah, GA
Salary: TBD – based on experience
Contract Duration: 1 Year + (up to 4 years)

Unique Skills:
• Proficient in Microsoft Office Suite

• High School Diploma or GED required
• 4 years customer service experience, preferably in a repair/overhaul capacity
• Aerospace experience preferred

Position Purpose:
Under limited supervision, coordinate, administer and monitor aircraft component and /major assembly repairs from pre-planning to post service follow-up for company and customer owned inventory, as appropriate to area of specialization.

Essential Duties and Responsibilities:
1. Maintain accurate, real-time records of parts out to vendors for overhaul/repair; exchange items due from operators. Pursue process through to completion
2. Coordinate with spares inventory control and in-house shops to ensure timely delivery of detail parts as required for overhaul/repair of company and customer owned parts
3. Coordinate the repair/overhaul of exchange units
4. Liaise with other departments for in-house shops on correct pricing for customer owned property
5. Build customer and vendor relationships in order to meet customer aircraft parts requirements
6. Process customer owned property to vendor for repair/overhaul after reviewing terms and conditions of customer purchase order to determine proper disposition within Gulfstream procedures
7. Analyze reports to monitor, vendor delivery schedules to ensure timely turnaround of repaired/overhauled items
8. Maintain administrative files and submit reports governing repair/overhaul program as required
9. Maintain contact with customers, field representatives and outside sales representatives both prior to and during any unscheduled maintenance to fulfill any and all parts requirements
10. Work with finance department to ensure customer credit line is established and coordinate induction invoice
11. Work in concert with the Purchasing department and in-house repair shops to provide accurate pricing and quotes in a timely manner for aircraft components being repaired / overhauled
12. Monitor the cost of ongoing customer property repairs/overhauls, job charging, and parts purchasing to maintain the dollar amount quoted to the customer
13. Takes a proactive approach to coordinate with credit reps and assures all accounts stay in good standing
14. Work closely with customer and Gulfstream sites to ensure that repair/overhaul requirements are fulfilled, schedules are met, pricing is accurate, and components are shipped
15. Ensures invoices, including supplemental bills, are processed within established guidelines
16. Participate in training new staff members and impart business knowledge, skills and experience
17. Prepare daily, weekly and monthly reports pertaining to current status of work orders. Analyze and take necessary actions to update customers and follow up with appropriate internal work groups
18. Work directly with outside vendors to achieve the highest quality and quickest turn-around possible to ensure absolute support of the aircraft
19. Monitor group email and assign to Repair Control Associates or respond to customers as appropriate
20. Coordinate additional support for customer repairs/overhauls to include rental or loaner units, special vendor exchanges, vendor warranty, etc.
21. Assist Product Support business office in resolution on accounts receivables issues
22. Provide support to outside R&O sales managers (pricing, quotes, and customer inquiries)

Other Requirements:
1. Basic understanding of cost control financial principles
2. Strong written and verbal communication skills
3. Must be able to read and interpret applicable aircraft maintenance manuals, IPCs, ASCs, CBs, and service bulletins
4. Must be computer literate and use necessary software (Microsoft Office products are required and Microsoft Access is preferred)

Please submit resume to Katrina at:


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